Volkswagen Service Advisor

Job Introduction

We are recruiting for a Service Advisor to join our Volkswagen Dealership in Stratford-upon-Avon.

The standard working hours for this position are Monday to Friday, 08:00 to 18:00, with one in every three Saturdays from 08:00 to 13:00.

£31,500 basic salary plus bonus, with an OTE of £39,600.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role and Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to...