Business Analyst

Location: Gaydon

Business Analyst

6-month contract)
Hybrid (Gaydon / Remote)

Certain Advantage are hiring for a Business Analyst to join one of the world’s leading luxury automotive groups, renowned for designing and manufacturing premium vehicles that blend cutting-edge technology. The organisation operates globally, with a strong focus on innovation, sustainability, and delivering exceptional customer experiences.

Purpose of the Role

Support the successful integration of four CEX (Customer Experience) teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org.

Key Responsibilities

Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams)
Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
Identify duplication, inefficiencies, and improvement opportunities.
Clarify responsibilities and accountabilities for tasks, activities, signoffs and decisions within each process.
Identify and document hand-offs and interactions between teams across processes.
Support the development of RACI documents, operating model artefacts, and change impact assessments.
Contribute to the detailed organisation design and transition planning for CEX Unity.
Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.
Skills & Experience

Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart).
Workshop facilitation.
Strong stakeholder engagement skills, with the ability to navigate complex matrix environments.
Delivery-focused mindset with experience in transformation programmes.
Comfortable working in ambiguous and evolving environments.
Experience in automotive, digital, or customer experience domains is a plus.
Does this sound like your next career move? Apply today.

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