International Account Coordinator

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Stratford-Upon-Avon

Reporting To: International Compliance Manager

Compensation: £27,500 - £29,500 / year

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste‑free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe. Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

Valpak’s Environmental Compliance Management (ECM) team assists companies with compliance with international environmental legislation and works closely with partner companies across Europe to fulfil this service. The International Account Coordinator plays a key role in the service offering of Valpak’s ECM services. The role involves undertaking research into the requirements of environmental compliance legislation overseas, confirming companies’ obligations and assisting with their compliance.

The International Account Coordinator manages the accounts and is responsible for ensuring customers’ compliance outside of the UK; this includes activities such as liaising with overseas compliance schemes, advising on forecasts and invoices, manipulating, checking and submitting data.

• Provide excellent customer service
  • Handle customer accounts
  • First point of contact for phone calls and incoming emails
• Attend sales and client meetings
  • Explaining and selling International Environmental Compliance services to prospective clients
  • Following up all leads and opportunities and attending sales meetings where necessary
• Undertake research into environmental legislation, developing a comprehensive understanding of the regulations
  • Develop a good understanding of the requirements placed on organisations so that swift and accurate responses can be provided
  • Understand legislation enough to manage companies’ compliance on their behalf
• Act as a special point of contact for the extended team, becoming an expert on the legislation of a specific country
  • Develop and maintain a comprehensive set of resources
  • Run regular training sessions for the wider team
  • Effectively communicate with stakeholders from other Reconomy brands and ensure any key changes are communicated to the team
• Write in depth compliance reports for clients
  • Ensure clients gain a clear understanding of their obligations under various legislation
• Scheme registration
  • Completion of legal documentation, coordinating with various authorities, schemes, and the client

• Excellent organisational skills, and customer service standards
• Competency to multitask, prioritise and manage own workload with limited supervision
• Confident, positive, proactive, enthusiastic nature
• Highly IT literate in MS suite
• Excellent written and verbal communication skills

• Full, clean UK driving licence.
• Minimum:
  Educated to at least A level standard or equivalent
• Desirable:
  Educated to Degree level or equivalent.

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives