Business Support Associate

Business Support Associate
📍 Stratford-upon-Avon 💰
£25,000 - £30,000 DOE
⏰Full Time | Permanent | 37.5 Hours per Week

Join a unique organisation where no two days are the same
Our client is one of Stratford-upon-Avon's most treasured visitor attractions, offering guests a unique historical and educational experience.

We're looking for a proactive, enthusiastic and adaptable Business Support Associate to join our clients small but dedicated team.

This is a fantastic opportunity for someone who enjoys variety, thrives in a hands on environment and is keen to develop their skills across multiple areas of a business.

Working closely with the General Manager, you'll play a key role in ensuring the smooth day to day running of the attraction while supporting its ongoing growth and success.

You'll have ownership of several important areas of the business and, over time, will have the opportunity to broaden your experience and develop expertise across operations, events, finance, visitor services and people management.

What we're looking for
This role is about finding the right person. We need someone who:
 
Is flexible, adaptable and happy to take on new challenges
Enjoys learning new skills and developing across different areas of a business
Is highly organised and able to manage competing priorities
Takes a proactive approach and enjoys solving problems
Is a genuine team player who is happy to support colleagues wherever needed
Values the contribution of volunteers and enjoys building positive relationships
Has excellent customer service skills and is passionate about delivering outstanding visitor experiences  

Key Responsibilities
You'll support the organisation across a range of areas, including:

Visitor Experience & Operations
 
Ensuring visitor services run smoothly across the site
Supporting visitor information, health & safety and maintenance activities
Managing consumables and operational supplies
Helping to deliver an excellent experience for all visitors  Retail & Commercial Activities
 
Managing the retail operation and stock control
Supporting business development activities and promotional initiatives
Coordinating group bookings and sales opportunities  Finance & Administration
 
Supporting commercial and finance related activities
Maintaining accurate records and administrative processes  Events
 
Assisting with the planning, coordination and delivery of events
Providing support for occasional events outside normal working hours  People & Volunteer Support
 
Supporting the recruitment, training and scheduling of front-of-house staff, schoolmasters and volunteer guides
Building strong relationships with volunteers and helping them feel valued and supported
Working collaboratively with colleagues and external stakeholders  Skills & Experience
Essential
 
Experience in a customer facing or operational role
Strong organisational and administrative skills
Confident IT user with the ability to learn new systems and processes
Good knowledge of Microsoft Office
Flexible, adaptable and willing to learn
Excellent communication and interpersonal skills  Desirable

Experience with in the heritage, cultural, tourism or arts sector

Experience of working with or supporting volunteers

Experience of rota management, ticketing or booking systems  Why this job?
This is a rare opportunity to become part of a small organisation where your contribution will truly matter. You'll work alongside a passionate team, gain exposure to all aspects of running a visitor attraction and have the chance to develop your career in a unique and rewarding environment.
If you're someone who loves variety, enjoys working with people and is excited by the opportunity to learn, grow and make a difference, we'd love to hear from you.
 
For more information on this position, please contact Harriet Ali at Four Squared Recruitment.

If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities