Street Pricing Consultant – Customer Outcomes; Remediation

Street Pricing Consultant – Customer Outcomes (Remediation)

Lead and coordinate customer outcomes activity across Pricing. Play a key role in shaping and overseeing our fair pricing strategy, leading pricing remediation activity and ensuring decisions and pricing action balance customer, regulatory and commercial considerations. Hybrid role with 80% homeworking and 20% in Stratford‑upon‑Avon.

Working in Pricing at NFU Mutual feels genuinely different. With a strong focus on customers rather than shareholders, the team’s work has real impact, supporting local communities, protecting livelihoods, and helping our UK‑wide Agency Network deliver exceptional service. As a Customer Outcomes Consultant, you'll use your pricing expertise to lead customer outcomes and remediation activity across NFU Mutual's insurance portfolio. You'll oversee the monitoring of customer outcome measures, identifying emerging risks and providing insight to inform decision‑making.

You'll help to ensure our pricing remains fair, appropriate and aligned to regulatory expectations.

You'll also play a key role in investigating pricing issues and assessing customer impacts, working with colleagues across Pricing, Underwriting, Remediation and IT to understand the root cause of issues, coordinate remediation activity and ensure appropriate actions are taken. Alongside this, you'll contribute to governance and reporting activities, supporting the ongoing development of our fair pricing strategy and helping ensure customer, commercial and regulatory considerations remain balanced.

As a senior member of the team, you'll provide technical leadership, stakeholder management and oversight across a range of activities, while coaching and mentoring colleagues, promoting best practice and helping shape the future direction of Customer Outcomes within Pricing.

To succeed in this role, you'll bring strong pricing expertise, analytical capability and leadership experience, with the ability to navigate complex challenges whilst balancing customer, commercial and regulatory considerations. You'll be comfortable interpreting data, providing challenge and making recommendations that support fair customer and business outcomes. You'll enjoy working across multiple teams and building trusted relationships with stakeholders at all levels.

Alongside strong communication and influencing skills, you'll be confident coordinating activity, managing competing priorities and ensuring delivery remains focused on agreed outcomes. As a senior member of the team, you'll also play an important role in developing capability, providing coaching and mentoring to colleagues and helping shape the future direction of Customer Outcomes within Pricing.

Alongside this, you'll bring:

• General Insurance Pricing experience
• Strong analytical interpretation and problem-solving capability
• Insurance regulatory knowledge and awareness
• Coding experience, with SQL highly desirable
• Stakeholder management, communication and influencing skills
• Leadership, coaching, mentoring, planning and collaboration skills
• Customer Remediation and Radar experience are highly desirable

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

• Salary £60,000 - £65,000
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays +…