Commercial Lead, Client Relationship Management, Risk Manager​/Analyst

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Commercial Lead Reporting Relationships Direct Manager:
Regional Account Director Matrix Manager:
Regional Finance Director Role Summary The Commercial Lead will play a frontline leadership role in partnership with the client, Regional Account Director, finance colleagues and operational stakeholders to shape commercially sound, client-focused outcomes across the account. The role will use central government contracting expertise, strong commercial judgement and relationship leadership to guide contract governance, scope management, pricing decisions, risk mitigation and value creation.

The Lead will act as a trusted commercial partner to the client and account team, building constructive relationships, anticipating client needs and translating contractual requirements into practical operational solutions. The role will provide strategic leadership to the JLL operational team, embedding commercial awareness, client focus and clear governance while ensuring contractual arrangements remain compliant, robust and aligned to agreed outcomes.

Responsibilities The Commercial Lead will be responsible for:
Business Partnering and Contract Management
• Support the Regional Account Director and account team in business, operational, and commercial decision making, risk mitigation and pricing advice in partnership with the client and stakeholders
• Build and maintain trusted client relationships, acting as a visible commercial point of contact for contractual, scope and value-related discussions.
• Lead constructive client conversations that balance contractual protection, operational practicality and long-term partnership value.
• Anticipate emerging client priorities and convert them into clear commercial actions, governance recommendations and account opportunities.
• Lead all aspects of central contract governance and management, ensuring full compliance with Master Service Agreement and the frameworks
• Communicate clear timelines, ownership, objectives and guidelines for all contractual obligations
• Lead value creation and service improvement initiatives with the client and account team, ensuring opportunities are identified, prioritised and governed through to delivery.
• Identify market trends and changes in pricing models to develop recommendations with a focus on value-creating outcomes for JLL and our clients
• Partner with account leaders to execute contract changes, variations, and scope management Commercial Strategy, Insight and Pricing
• Conduct detailed commercial analysis to support pricing decisions, bid preparations, and contract negotiations
• Analyze operational data across the client's property portfolio to identify commercial opportunities and risks
• Provide commercial insights for senior leadership and the client, highlighting risks, opportunities, trade-offs and recommended actions.
• Contribute commercial input to planning cycles, ensuring contract assumptions, client priorities and delivery commitments are clearly reflected.
• Monitor contract performance against commercial targets and KPIs Commercial Governance and Service Assurance
• Develop and maintain clear commercial governance guidance that supports consistent decision making, contractual compliance and effective account delivery.
• Support resolution of client questions relating to commercial obligations, chargeable activity and scope interpretation, working collaboratively with finance and operations colleagues.
• Ensure appropriate governance and escalation routes are in place for commercial decisions, contract interpretation and client commitments.…