Customer Account Controller

Location: Alcester

Are you an organised and customer-focused Account Controller looking to join a growing manufacturing business supplying some of the world’s leading engineering companies?

We are recruiting two Customer Account Controllers to join our client in Alcester, supporting key global customers within a highly regulated manufacturing environment.

Customer Account Manager

Permanent
£38,000 per annum
Monday to Thursday, 7:30am – 4:30pm | Friday, 7:30am – 12:30pm
Alcester

Customer Account Controllers

Job Description

Be the key point of contact for customers, keeping them informed and answering queries about their orders
Track customer orders through the factory and update customers on progress and delivery dates
Enter, update and maintain customer orders accurately on the system, including any changes or amendments
Work closely with internal teams to chase parts, resolve issues and keep orders moving as planned
Prepare despatch paperwork and support the shipping of finished parts to customers
Customer Account Controllers
Essential Experience/Skills/Qualifications

Experienced carrying out a similar customer account management position
Well-versed managing internal and external stakeholders
Previous experience working within a manufacturing environment/for a manufacturing organisation
Strong Microsoft Excel skills
Ability to manage multiple priorities in a fast-paced environment
Customer Account Controllers
Benefits

23 days holiday plus Bank Holidays, increasing with long service
Enhanced Pension scheme
Retail & Gym Discounts
Bonus Scheme
EAP Scheme, money back for dental and optical appointments
Free onsite parking
If you feel you’re a good fit for this position, please click ‘apply’, email (url removed) or call (phone number removed)