Collections Advisors

Company Description

Brook Street has been a trusted partner in recruitment for 75 years, bridging the gap between business needs and candidates' aspirations. With a focus on understanding the intricacies of both clients and job seekers, the company takes a tailored approach to making meaningful connections. At Brook Street, the emphasis is on building teams that drive businesses forward, while empowering individuals to grow their careers.

Known for its expertise, integrity, and innovative practices, Brook Street is where great work comes together.

This is a full‑time hybrid role for a Collections Advisor, based in Stratford‑Upon‑Avon, with flexibility for some work‑from‑home options. The Collections Advisor will be responsible for managing outstanding debts, maintaining positive customer relationships, and ensuring prompt payment resolutions. Day‑to‑day tasks include handling inbound and outbound calls, negotiating payment plans, maintaining accurate records, and providing exceptional customer service. Collaboration with internal teams to address queries and resolve issues efficiently is also an essential part of the role.

• Strong communication skills, including the ability to engage effectively with customers and provide clear explanations.
• Experience in debt collection, customer service, or call center environments.
• Analytical and problem‑solving skills to assess and resolve payment‑related issues.
• Excellent organizational and time‑management abilities to handle a high volume of calls and manage financial records.
• Proficiency with relevant software systems and tools for managing customer accounts and payment tracking.
• Ability to work independently and collaboratively in a hybrid work environment.
• A proactive and empathetic approach to understanding and addressing customer needs.
• Knowledge of financial principles or regulations related to debt collection is a plus.