Junior Account Handler

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference.

That’s Howden.

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The essence of the role is to offer an impeccable level of service to our new and existing customers. Depending on the type of our professional therapeutic clients, and the membership and insurance packages we can offer, you will be giving them confidence and peace of mind at low cost. With core beauty industry knowledge and support, ABT is considered a market leader, delivering exceptional customer service.

Whether you have some or no insurance experience, we are looking for people with an attention to detail, able to take care in the accuracy of the work they do and having the confidence to speak to our customers, clearly and professionally. The role entails dealing with enquiries both verbally and in writing, logging customer information, creating and issuing insurance documentation, taking payments, as well as creating relevant membership details.

If you are you enthusiastic about helping people get the support they need to succeed, we are looking for individuals ready to take that step, to support the growth and success of our company.

As part of our team, you'll have the chance to support your colleagues in delivering the quality service our clients expect from us at Howden & ABT. From handling all aspects of their insurance journey, you'll ensure that each customer's needs are met with the right coverage and pricing. Join us as we continue our mission as a force-for-good in insurance.

• Works with senior members of the team to ensure Team objectives are achieved
• Participates in team meetings as required
• Work alongside team members on assigned work and projects
• Create clear and concise client records and documentation, to a high standard of accuracy
• Assist in responses to market and third-party queries as appropriate
• Take responsibility for data entry, processing of premiums and collection of funds from clients
• Make outgoing prospecting calls where necessary
• Work within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
• Processes data promptly and accurately on relevant systems to support and improve high levels of client service/internal process execution and to facilitate informed analysis
• Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
• Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
• Adhere to company policies and procedures and obtains all…