Customer Advisor

We are seeking a Customer Advisor to join our team at Valpak on a contract basis. This role will commence at the beginning of August and run for an initial four week period.

Department: Business Administration
Employment Type: Contract
Location: Stratford-Upon-Avon
Reporting To: Lucy Nicholson
Compensation: £26,500 - £27,250 / year

The Customer Advisor is key to the delivery of Valpak’s core business, compliance solutions. The role requires an ability to learn quickly, keep calm under pressure and provide excellent and efficient customer service. This role is predominantly office based and works as part of a team alongside environmental compliance advisors as the initial point of contact for our members and customers.

The role also offers the opportunity to get actively involved in a variety of projects.

• Act as first point of contact for all incoming member queries via phone and email.
• Develop rapport with other departments within the business to ensure outstanding member service is delivered at all times.
• Manage complaints and compliments process.
• Champion the customer.

• Be fully aware of Valpak’s service offering, identify and source leads, and ensure leads are handed over to the appropriate team/person.
• Confidently handle calls from prospective members or other customers.

• Obtain contact details of prospective customers from various sources.
• Contact customers to follow up on initial interaction and ask questions to understand customer requirements and suitability for our services.

• Ensure accurate records of all member and non-member contact are maintained within Valpak’s in-house systems.
• Perform general administrative duties, including overseeing reservations for events and the company’s main email inbox.

• Ability to manage and prioritise own workload and multi-task.
• IT Literate:
  Word, Excel, PowerPoint.
• Strong communication and negotiation skills.
• Polite and professional at all times.
• Customer focused with drive to provide the highest level of customer satisfaction.
• Positive, proactive, enthusiastic and approachable.
• Excellent interpersonal skills.
• Flexibility and adaptability.

• Hybrid working available; flexible working options.
• Up to 10% bonus.
• Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards.
• Critical illness, life assurance & disability income protection.
• Option to join private medical insurance, subsidised gym membership, and bike to work scheme.
• Contributory pension scheme.
• Wellbeing initiatives and support including Wellbeing App access.
• MyPerks discounts platform.