Customer Service Advisor

Customer Service Advisor

Stratford Upon Avon

£26,500 Basic Salary + Monthly Bonus (up to £250)

Full-Time | Permanent

Looking for a career, not just another job?

If you enjoy helping people, solving problems and providing excellent customer service, we'd love to hear from you.

We're recruiting Customer Service Advisors to join a successful and growing business based in Stratford Upon Avon. This is an excellent opportunity to join a supportive team where you'll receive full training, ongoing development, and genuine opportunities to progress your career.

Whether you already have contact centre experience or have a strong background in customer service, this could be the perfect next step.

• Competitive starting salary of £26,500
• Monthly performance bonus of up to £250
• Regular salary reviews and increases based on length of service
• Hybrid working available after probation (business needs dependent)
• 30 days annual leave, increasing with service
• 3 weeks of fully paid training
• Ongoing coaching and development through a dedicated Learning Academy
• Clear career progression opportunities with internal promotions encouraged
• Friendly, supportive and inclusive working environment

As a Customer Service Advisor, you'll be the first point of contact for customers, ensuring every interaction is professional, helpful and efficient.

Your responsibilities will include:

• Managing inbound and outbound customer calls
• Understanding customer needs and providing the right solutions
• Updating customer information accurately
• Building positive relationships with customers
• Working towards achievable individual and team performance targets
• Delivering outstanding customer service on every interaction

• Previous customer service or contact centre experience is preferred
• Excellent communication and listening skills
• A positive, professional and empathetic approach
• Confident using computer systems and managing multiple tasks
• Motivated, reliable and eager to develop your career
• Ability to work well both independently and as part of a team

This is a company that genuinely invests in its people. Many of the management team started in this very role, making it a fantastic opportunity if you're looking for long-term career progression rather than just another customer service job.

If you're passionate about delivering excellent customer service and want to work for an employer that recognises and rewards hard work, we'd love to hear from you.