First-Line Customer Support Specialist
Job in
Henley-in-Arden, Stratford-upon-Avon, Warwickshire, CV37, England, UK
Listed on 2026-08-02
Listing for:
Doist
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Depotnet, located in Henley-in-Arden, seeks a Customer Support Officer to manage day-to-day customer inquiries via phone, email and tickets. You will handle first-line incident management and troubleshooting, capture evidence, reproduce steps, and create development tasks for fixes.
The role requires strong problem-solving, ability to work under pressure, familiarity with Service Now, Zendesk or Freshdesk, and good Excel/MS Office skills.
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