Customer Experience Specialist: Onboarding & Orders
Job in
Alcester, Stratford-upon-Avon, Warwickshire, CV37, England, UK
Listed on 2026-08-09
Listing for:
Sandvik
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Seco Tools UK is seeking a proactive Customer Service Specialist to be the first point of contact for customers, guiding them from initial enquiry to order completion with clear answers and smooth processes.
You will work closely with Sales Engineers and Account Managers, support onboarding, prepare quotations with our field teams and suppliers, manage orders through invoicing, handle returns and claims, maintain records in CRM and ERP, and contribute to continuous improvement and control.
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