Visitor Reception Assistant

Celebrating Shakespeare is at the heart of everything we do.

We are looking for a Visitor Reception Assistant to work at Anne Hathaway’s Cottage, Shottery, Stratford-upon-Avon. This is a 23 hours per week contact over 4 days. The contract will run from Monday 2 November 2026 to Sunday 7 March 2027, working hours will be 9.45am to 4.00pm.

As Visitor Reception Assistant you will be responsible for delivering excellent standards of visitor experience through a warm welcome and sharing of information to enhance visitors’ understanding of the offer. You will also contribute to the financial sustainability of the Trust by ensuring that opportunities are taken to maximise sales through an efficient and professional admission process leading to increased average admissions and secondary spends.

To be successful in this role you will have experience of working in a high profile, customer-facing operation, preferably a busy visitor attraction with a diverse audience. You will be used to delivering against a range of KPIs including financial and visitor satisfaction targets. A sound understanding of customer service principles, experience of using EPOS ticketing systems, and cash handling are also essential.

The closing date for applications is Sunday 18 October 2026 , interviews will take place on Monday 26 October 2026 , in person in Stratford-upon-Avon.

We will send you a confirmation email once you have sent your online application, where you will be able to complete your profile in full.

The Shakespeare Birthplace Trust is committed to encouraging equality, diversity, inclusion and belonging (EDIB) in our recruitment practices and in the working practices of our staff and volunteers.

Please download to view supporting documents below.

• Customer Service

• Auto enrolment pension Contributory pension Life assurance Flexible benefits scheme Company events Company discounts