Administrator & Quality Lead Greenwood Court - Stratford

Position Summary

The Administrator & Quality Lead is responsible for the overall leadership, management, and regulatory compliance of the Long-Term Care Home in accordance with the Fixing Long-Term Care Act, 2021 (FLTCA) and all applicable Ontario legislation.

This non-union leadership role provides both operational oversight and quality leadership, ensuring resident-centred care, a strong culture of safety, and continuous quality improvement across all departments. The Administrator & Quality Lead reports to the Regional Director.

• Operational Leadership
• Provide day-to-day leadership and oversight of all Home operations.
• Ensure full compliance with the Fixing Long-Term Care Act, 2021, regulations, and Ministry of Long-Term Care (MLTC) directives.
• Act as the designated Administrator and primary contact for MLTC inspections and compliance matters.
• Implement corporate initiatives and directives as assigned by the Regional Director.
• Financial & Resource Management
• Operate within approved budgets and financial controls.
• Monitor expenditures and staffing to ensure sustainability while maintaining quality and compliance.
• Collaborate with the Regional Director on forecasting, capital planning, and operational priorities.
• People Leadership (Non-Union Environment)
• Lead, coach, and develop the Home’s leadership team.
• Oversee recruitment, performance management, discipline, and succession planning for management and staff.
• Ensure staffing levels, skill mix, and scheduling meet legislative requirements and operational needs.
• Ensure compliance with professional college standards and scope of practice.
• Stakeholder Relations
• Serve as the senior on-site leader for residents, families, staff, regulators, and external partners.
• Address resident and family concerns, complaints, and escalations in a timely and respectful manner.
• Represent the Home professionally within the community and health system.

• Quality Improvement & Patient Safety
• Lead the development, implementation, and monitoring of the Home’s Quality Improvement Program including facilitating the CQI meetings and overseeing the creation and successful implementation of the Quality Improvement Plan (QIP).
• Oversee quality indicators and facilitate improvement initiatives
• Use data analysis, audits, and trend monitoring to identify risks and drive improvement.
• Regulatory Compliance & Inspections
• Lead preparation for, response to, and follow-up from MLTC inspections.
• Ensure timely completion of corrective action plans and sustained compliance.
• Monitor ongoing compliance with FLTCA, regulations, Ministry directives, and internal policies.
• Incident Management & Risk Oversight
• Ensure appropriate reporting, investigation, and follow-up of:
• Critical incidents
• Complaints
• Adverse events and near misses
• Oversee Root Cause Analysis (RCA) and ensure corrective actions are implemented and evaluated.
• Policy, Education & Continuous Improvement
• Ensure policies and procedures are current, evidence-informed, and compliant.
• Collaborate with clinical leadership to support quality-related education and competency development.
• Promote a culture of accountability, continuous improvement, and psychological safety.

• Eligibility to be designated as an Administrator under the Fixing Long-Term Care Act, 2021
• Minimum 3–5 years of leadership experience in Long-Term Care or a regulated healthcare environment
• Demonstrated experience with MLTC inspections and regulatory compliance
• Strong leadership, communication, and decision-making skills
• Experience leading Quality Improvement Program (QIPs)
• Post-secondary education in Health Administration, Nursing, Business, or related field
• Accreditation Canada experience considered an asset

• Regulatory and legislative expertise
• Quality improvement and risk management
• Operational leadership in a non-union environment
• Change management
• Data-driven decision-making
• Relationship management and communication

• Full-time, on‑site leadership role
• On-call availability as required for operational or regulatory matters
• Occasional after‑hours work to…