Senior Clinical Support Worker - Rigby Unit

South Warwickshire University NHS Foundation Trust

The closing date is 13 March 2026

We are looking for a motivated, enthusiastic and experienced Support Worker to join our team. This role will be full-time at 37.5 hours per week.

Leading a team of Clinical Support Workers, this post offers an exciting opportunity to assist in the delivery of high quality patient care within a supportive environment. You will primarily work in the reception/outpatient area but will be expected to undertake a wide variety of both administrative and clinical duties.

You will primarily work from Monday to Friday at the Rigby Unit at Stratford hospital. This may also include evenings and bank holidays on a rotational basis. Flexible team working is essential to meet our service needs. You may also need to cross cover at the Aylesford Unit at Warwick hospital.

Experience as a Health Care Assistant, reception duties and proven computer skills are essential. You should have achieved or be working towards an NVQ level 3.

If you have good communication skills and are motivated to deliver an excellent customer focused service, we would like to hear from you.

The Band 3 Clinical Support Worker will undertake high quality, caring and compassionate personal care and associated duties under the direction but not direct supervision of the registered staff and working as part of the multi-disciplinary team.

As a Band 3 Clinical Support Worker (CSW) you make a valuable and important contribution to the delivery of high quality healthcare, supporting the registered professional in the delivery of safe, effective, compassionate patient care. This job description is to be read in conjunction with the person specification for this particular job.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Professional Values

To act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire NHS Foundation Trust.

Uphold the Trust values and standards at all times.

Ensure records and documentation are maintained, kept confidential and meets Trust standards in line with the Data Protection Act.

Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the team. Promoting a professional and positive working environment.

To report any accidents or incidents as described by the Trusts policy and procedures ensuring an open and transparent culture.

To take reasonable care of the health and safety of themselves and of other persons.

To adhere to the Trusts dress code policy, maintaining a smart appearance at all times.

To assist other wards, departments and teams within the Trust as and when required by service needs.

To adhere to the Trusts IT policies regarding e-mail and internet usage.

To ensure children and adults are protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures.

Clinical Practice

To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care.

To assist in the supervision of other healthcare and support staff as directed.

To be competent in venepuncture and support Band 2 CSWs in venepuncture practice.

To carry out duties as specified within the Trusts approved core task list for Clinical Support Workers/Healthcare Assistant without direct supervision.

To report to the registered professional any patient who gives cause for concern or any observed changes in the client or patients condition.

Provide and deliver a high standard of individualised care under the direction but not direct supervision of the registered professional.

To report all care that has been given to patients within the team to a registered professional.

To accurately document all care delivered to patients, countersigned by a registered professional, maintaining…