Receptionist, Healthcare

To provide a point of contact for patients and act as a focal point of communication between patients, Doctors and other medical staff and undertake associated administrative duties.

To undertake administrative tasks relating to patient registration processes, appointment booking and organisation of incoming patient information.

There is an expectation that the successful candidate will be available to help cover holidays and sickness in addition to the hours listed.

Responsible for assisting the population of 12,000 patients provide information to the GP for triaging and in making appropriate appointments.

Dealing with the public via telephone, remote communication options such as text and email and face to face.

Providing reception duties both at the Medical Centre and at the reception area on the first floor of the Ellen Badger Hospital.

Attendance at Staff and other relevant meetings.

Participation in annual appraisal.

Attendance at necessary training events as required.

Shipston Medical Centre provides primary health care services for the population of Shipston on Stour and the surrounding villages. We have around 12,000 patients and continue to grow as the population in the area grows. We are a patient focused and caring organisation which values education and development, and as such we have a long history of hosting learners and supporting colleagues in their professional development.

Our focus on high quality evidence based care with compassion has enabled us to achieve and maintain our 'Outstanding' rating from the CQC.

We operate from two sites with clinical functions being split across the main Medical Centre site and our premises within the Ellen Badger Hospital. Admin functions are centralised at the Medical Centre site in the main.

The Medical Centre team are friendly, helpful and passionate about the care we provide. Looking after each other is as important as looking after our patients, and a key element of how we operate.

• Encourage patients to complete triage forms online where possible, and taking triage information from patients where needed to provide to the Duty Doctor.
• Support the Duty Doctor by reacting to triage assessments taking the necessary actions in a timely manner.
• Contact patients via telephone, text or letter, to advise them of the need to arrange, or arrange and rearrange appointments and access to the service.
• Check patient identity and enable patient access to online services.
• Ensure efficiency of appointment system and monitor flow of patients in waiting room/consulting rooms.
• Check and action personal and shared emails on each working day.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.
• Undertake general admin, such as assigning floreys, arranging domiciliary blood tests, undertaking tasks as allocated by colleagues, and booking specialist clinics.
• Register new patients and temporary residents, returning relevant forms quarterly. Administer changes to patient contact details and check communication consents.
• Advise patients of relevant charges for private services, accept payment and issue receipts.
• Respond to queries and requests for assistance from patients and other visitors.
• Action requests for ambulance transportation and record details, in line with agreed procedures.
• Ensure reception and waiting areas are kept neat and tidy.
• Liaise with members of the primary health care team, as required, and communicate information to them via the systems set up within the Practice.
• To work reasonable overtime to cover colleagues absences and meet the needs of the service, i.e flu vaccination clinics.

• Print out information from the patient record, as requested.
• Prepare records for PCSE when patients leave the Practice.
• Undertake patient related administration as directed by the Reception Team Lead, such as identifying relevant patients and sending correspondence or inputting data, as required.

• Adhere to the Practice's Health and Safety Policy and maintain a safe working enviroment.
• Open up and secure building as directed, ensuring that all security procedures have been followed (if applicable)

• The postholder will be encouraged to attend training courses commensurate with his/her development and in accordance with the needs of the individual and the Practice. Annual mandatory training, including basic life support, must be undertaken.
• The postholder must maintain confidentiality at all times, safeguarding patient and colleague data.
• The postholder should notify the Line Manager of any concerns relating to the above responsibilities.
• The postholder will be required to take part in the appraisal scheme.
• The postholder will be encouraged to attend relevant meetings and remuneration will be made for this in line with Practice policy (eg staff meetings, working group meetings).
• This job description covers the…