Project Manager : Customer Experience

Overview

Project Manager :
Customer Experience : GBP 35/hr (Inside IR35) :
Warwickshire and Hybrid : 6 Months (potential to extend)

• Drive the successful delivery of the Customer Experience (CEX) Unity programme by managing timelines, dependencies, risks, stakeholder alignment, and programme governance meetings across multiple CEX work streams.
• Support the end-to-end delivery plan for CEX Unity, ensuring milestones are met across system integration, org design, process mapping, change management and comms activities.
• Working closely with the Programme Manager, support with the coordination of activities across Business Analysts, Change Analysts, Organisation Design, People Partners and CEX project leads.
• Facilitate cross-functional collaboration across CEX teams and with Regional/Market and other Commercial/Enterprise teams as required.
• Track and manage risks, issues, and dependencies, escalating where needed.
• Support the establishment and running of programme governance meetings.
• Support the creation and maintenance of project artefacts including project charters, project plans, RAID logs, and delivery dashboards.
• Support planning and preparation for (phased) implementations, transitions and go-lives.
• Ensure alignment throughout CEX Unity.

• Proven experience in project management within transformation or system integration programmes.
• Strong delivery mindset with ability to manage ambiguity and shifting priorities.
• Excellent senior stakeholder management and communication skills.
• Familiarity with organisation design, change management, and CEX strategy.
• Proficiency in project tools (JIRA, Confluence).
• Workshop facilitation.

• Calm under pressure, with a proactive and solution-oriented approach.
• Able to work independently and collaboratively across teams.
• Experience in automotive, digital, or customer experience domains is a plus.

• This role is on a contract basis and is Inside IR35.
• The services advertised by Premea Limited for this vacancy are those of an Employment Business.
• Premea is a specialist IT and Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.