Issue Management Specialist

Overview

Our OEM Client based in Gaydon is searching for an Issue Management Specialist to join their team on an Inside IR35 contract.

Umbrella Pay Rate: £33.64 per hour.

• Oversee identification, tracking, and resolution of integration issues across complex systems.

• Ensure consistent adherence to established processes and effective utilisation of Issue Management Tools.

• Provide clear and transparent reporting to Senior Stakeholders.

• Drive actions based on KPI's around Defect Management with stakeholders across the company.

• Strong knowledge of Issue and Defect Management Processes and Tools.
• Proficiency in Root Cause Analysis Techniques and Problem-Solving Methodologies.
• Ability to develop, interpret, and present metrics, KPIs and performance dashboards.
• Solid understanding of software integration principles and dependencies.
• Excellent communication skills with the ability to lead discussions on complex or sensitive matters.
• High attention to detail and process discipline.
• Ability to identify areas of weakness and where help is needed.
• Experience working within Structured Project Governance Frameworks (e.g., PMO, Programme Teams).
• Familiarity with Agile and Waterfall delivery models.
• Ability to maintain and update issue registers and tracking systems with accuracy and rigour.
• Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up.

Educated to degree level, or equivalent relevant experience.