3rd Line Support Engineer

3rd Line Support / Infrastructure Engineer
£265 per day | Inside IR35 | 12-week contract
Location:
Long Eaton | Workstyle: 3 days per week on-site

3rd Line Support / Infrastructure Engineer required to manage escalations across a Microsoft estate – Intune, Entra  Azure access management.

We are working with a well-established organisation in Long Eaton that requires a 3rd Line Support / Infrastructure Engineer for a 12-week contract.

You will be picking up escalations from their managed service provider and acting as a key point of technical resolution across their Microsoft estate. This is a hands‑on role focused on troubleshooting, configuration, and supporting business‑critical infrastructure.

You will be responsible for:

• Managing and resolving 3rd line escalations from the MSP
• Configuring and managing devices using Intune and Entra
• Supporting Azure access and identity management functions
• Handling tickets through the Halo ITSM tool
• Carrying out basic configuration within Halo (experience desirable but not essential)
• Supporting the smooth day‑to‑day operation of the Microsoft environment

This is an on‑site role, three days per week in Long Eaton, and requires someone who can step in quickly and provide support from day one.

• Previous 2nd/3rd line support or infrastructure experience
• Good knowledge of Microsoft environments
• Exposure to Intune device configuration
• Entra
• Understanding of Azure access and identity management
• Experience working with an ITSM tool (Halo desirable but not essential)
• Comfortable handling escalations from an MSP environment
• Immediately available

• £265 per day
• Inside IR35
• 12-week contract
• 3 days per week on-site in Long Eaton