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Service Desk Team Lead - ITIL & Customer Focus
Job in
Stratford-upon-Avon, Warwickshire, CV37, England, UK
Listed on 2026-06-17
Listing for:
NICE - National Institute for Health and Care Excellence
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
NICE - National Institute for Health and Care Excellence is seeking a Team Manager for its London Service Desk. You will lead a motivated support team, driving service improvements while ensuring reliable service delivery.
In this role, you will manage a Service Desk team, act as an escalation point for technical issues, and champion a customer-first culture. Benefits include generous NHS pension, flexible working arrangements, and tailored development opportunities.
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