IT Support Technician - Stratford

Salary: £31,000 - £33,000 per annum

London Weighting
: £4,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Lead IT Support Technician

Department: IT

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full job description and view our excellent benefits here

This role will be based full time from our Stratford campus.

About Arden University
:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

The IT Department

The IT Support Technician sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference.

Our IT team is made up of around 60 employees with a vast range of skills from Software Development to IT Operations and Security.

Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.

The Role – IT Support Technician

We are currently recruiting an IT Support Technician to join our IT team who support all technology for students and staff.

As an IT Support Engineer, you will:

• Be key in providing outstanding localised and remote support to our Stratford campus, taking ownership of first and second line issues and service requests for staff and students for all technical matters.

• Resolve on the ground issues with computer & AV hardware and software, taking responsibility for managing incoming support requests both in person and remotely.

• Deliver user training and encourage company best practice as well as enforce policy, to staff and students across all of the University’s Study Centres and offices.

About You

To be successful as an IT Support Technician here at Arden you must have:

• IT Support / Service Desk experience

• Proficient in using and supporting Microsoft operating systems and applications,

• Comfortable explaining technical solutions to all levels of users within a business environment.

• Demonstrable experience of using an ITSM ticketing system Ability to multitask and prioritise / re-prioritise.

• Excellent written and verbal communication skills as well as interpersonal skill

• Excellent problem solving skills

• Root cause analysis

• Previous experience of providing training and / or the creation of documentation to support users

• Awareness of data protection principles e.g. GDPR.

• A fundamental understanding and appreciation of a variety of underlying web technologies.

Desirable Skills and Experience

• ITIL Qualifications.

• Technical accreditation's e.g. Microsoft MCSA / Cisco CCNA / etc.

• Experience of working with AV equipment Experience

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!

• A generous Aviva pension plan, company contributions starting from 7%

• Bupa plan option

• Private Medical Insurance coverage (applies to certain job roles)

• Access to Perkbox benefits

• Study any Arden course for free, with a discount for all family and friends

• Plus, other excellent benefits

• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden…