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Senior Servicenow AI Solution Architect
Job in
Stratford-upon-Avon, Warwickshire, CV37, England, UK
Listed on 2026-09-27
Listing for:
Thrive IT Systems Ltd
Full Time
position Listed on 2026-09-27
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software)
Job Description & How to Apply Below
We are looking for an experienced Senior Service Now AI Solution Architect to lead the design, implementation and optimisation of enterprise-scale Service Now solutions, combining ITSM, Employee Experience and AI-driven automation
.
This is a senior architecture role for someone who can work across Service Now ITSM, Now Assist, AI Agents/Agentic AI, Virtual Agent, Employee Center, UI Builder, Performance Analytics and enterprise integrations
.
- Service Now ITSM/ITSM Pro
- Service Now AI Agents/Agentic AI
- Strong Service Now platform architecture experience
- Now Assist
- Virtual Agent
- Integration Hub
- Service Portal/Employee Center
- UI Builder
- Performance Analytics
- Flow Designer
- Enterprise integrations
- Lead the architecture, implementation and enhancement of Service Now ITSM solutions covering Incident, Problem, Change, Request, Knowledge and Major Incident Management.
- Design and implement Now Assist and AI-powered Service Now capabilities
. - Define and configure AI Agents, Agentic Workflows and AI-driven automation
. - Identify suitable business and operational use cases for Agentic AI.
- Design Virtual Agent topics and conversational workflows across ITSM, Service Catalog and Knowledge Management.
- Design modern employee experiences using Employee Center, Service Portal and UI Builder
. - Design dashboards, KPIs, scorecards and Performance Analytics solutions.
- Lead enterprise integrations using Integration Hub, REST, SOAP, MID Server and Integration Hub spokes
. - Provide solution architecture and technical leadership across Service Now transformation programmes.
- Work with business stakeholders, architects and delivery teams on discovery, roadmap and solution design.
- Provide technical guidance and mentoring to Service Now development and administration teams.
- Ensure solutions follow Service Now architecture and platform best practices.
Strong hands-on experience with:
- Java Script
- Service Now Scripting
- REST/SOAP APIs
- JSON/XML
- Integration Hub and spokes
- MID Server
- Flow Designer
- ACLs
- Business Rules
- Client Scripts
- Catalog Development
- App Engine
Candidates should have practical experience with AI-enabled Service Now solutions
, including:
- Now Assist
- AI Agents
- Agentic AI/Agentic Workflows
- Virtual Agent
- Generative AI
- AI-driven ITSM automation
- AI governance, risk and security considerations
- 10+ years of Service Now experience
- 5+ years delivering Service Now ITSM implementations
- Experience with Now Assist/Agentic AI implementations
- Experience leading large-scale Service Now transformation programmes
- Service Now CSA preferred
- CIS-ITSM preferred
- CAD preferred
- Service Now AI/Generative AI certification advantageous
- CTA highly desirable
- ITIL V4 qualification advantageous
- AIOps
- Event Management
- CMDB/ITOM
- AI Governance/Responsible AI
- Multi-cloud environments
Enterprise integration architecture - Agentic AI adoption and operational governance
Position Requirements
10+ Years
work experience
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