FRONT OF HOUSE TEAM MEMBER Front Of House · Draughts Stratford

Draughts is a trailblazer in experiential hospitality, redefining board games for a modern audience. Our mission is to entertain our customers with amazing food and drink whilst providing a healthy balance between the analogue and digital world. We do this by creating welcoming spaces that encourage people to be present and connect with each other, playing any of the 1000 unique board games on our shelves.

Our venues are uniquely designed to provide the perfect intimate atmosphere to enjoy our great service, food and drinks and games experience.

As a Front of House Team Member at Draughts, you bring warmth, energy, and consistency to every guest experience. You create a welcoming atmosphere, deliver great service, and work closely with your team to make sure every visit feels effortless and enjoyable.

You take pride in the details, from greeting guests and serving tables to supporting the bar. You make sure drinks are made and served to the same high standard every time, maintaining consistency and quality across the board. Whether you are working on the floor or behind the bar, you ensure every guest leaves wanting to come back.

You will deliver great hospitality by engaging with guests beyond taking orders, creating genuine connections and memorable experiences. You will welcome every guest with confidence and warmth, guiding them through our food, drink, and games offering while setting the right tone for their visit.

During service, you’ll make sure every dish and drink is prepared and served to spec, maintaining pace and attention to detail through busy shifts. You’ll work closely with your teammates and managers to ensure the floor and bar run smoothly, stepping in to support where needed and helping maintain high standards across all areas.

You’ll keep your section clean, organised, and ready for service, ensuring every guest space feels comfortable and inviting. You’ll handle feedback with care, resolve issues quickly, and take pride in ensuring that every guest leaves happy.

You are friendly, confident, and take pride in creating great experiences for others. You are calm under pressure, communicate clearly, and enjoy working as part of a team. You care about details, stay organised, and are comfortable switching between floor and bar when needed.

If you love great hospitality, enjoy creating a welcoming atmosphere, and want to be part of a team that works hard and has fun doing it , you’ll fit right in.

At Draughts, you’re part of a team that values creativity, curiosity, and connection. We are a growing brand with big ideas, and you’ll have the chance to shape how we evolve. You’ll be supported in your development, encouraged to bring ideas to the table, and surrounded by people who care about what they do. We work hard, we learn together, and we have a lot of fun doing it.

And yes, there are always games. Lots of games.