Repair Technician - Samsung Store

Repair Technician - Samsung Experience Store

Location: Samsung Experience Store, London, Stratford

Salary: £13.21 per hour (Enhanced opportunity £15.21 per hour)

Bonus: 20% potential

Hours: 40 hours per week

Training: Certified training provided (prior experience a bonus but not essential)

At the heart of everything we do, are our people. We strive to make PRS the best place possible to work. This includes an engagement survey to always listen to our colleagues, access to the Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, a colleague reward program unlocking savings of on average £1,000 a year on your daily life expenses, as well as other seasonal incentives.

• People
• Fixing tech
• Finding the best possible solutions

From emergencies to selfies, we understand how important our devices are to us and our customers. We recommend the right solutions and assurance if devices need a little ‘surgery’ within our onsite repair centres.

Our customers’ trust in us is paramount. The conversations we have with them and the passion we have for their devices are crucial so they know their devices are in the safest hands.

• Exceptional customer service skills and experience in a customer‑centric retail environment.
• Communication and influencing skills that generate commitment and loyalty from customers.
• The ability to prioritise customers and tasks to deliver a great customer journey.
• A commercially minded approach to retail service.
• An ability to adapt quickly to changing circumstances and promote the benefits of change.
• Previous retail experience is ideal but not essential.
• Exposure to the Samsung ecosystem and a love for all things tech.
• Knowledge and experience of software and hardware repairs.

• A positive and engaging disposition while upholding the ethics and values of the organisation.
• Always treat others with dignity and respect.
• Encourage organisational and individual social responsibility.
• Adhere to requests from management and undertake work in accordance with designated policies and procedures.
• Passionate about connected technology and the PRS & Samsung brand.
• Ambition to achieve and exceed goals.