Business Manager

Lipstick London was created to bring fun back to beauty - starting with one product that can transform a look, a mood, or a moment in seconds. We challenge the idea that premium beauty has to feel serious, expensive, or exclusive.

Built for those who want luxury-quality lip products without the luxury price tag, Lipstick London is a space where creativity comes first. A playground for lips where individuality and expression is celebrated.

Lipstick London invites a new generation to play, explore, and redefine what beauty looks like - whether it's a bold lip on a Monday morning, gloss in the back of a taxi, or colour simply because you feel like it.

The Business Manager is responsible for leading kiosk operations, achieving sales targets, and upholding brand standards. They develop and inspire their team, manage inventory and visual merchandising, and ensure every client receives exceptional service from consultation through final fitting.

We are set to launch in Westfield (Stratford) and looking for a Business Manager to support our opening in October.

• Providing strong duty management skills and supporting sales staff to achieve their goals
• Strong Ambassadorial skills. For the customer, you are the ‘face of Lipstick London’
• Communicating and monitoring team weekly/monthly/annual targets
• Ensuring all staff are trained and competent in using store systems
• Managing stock/inventory - action stock-take and cycle count responsibilities
• Assisting with the implementation of all new policies and procedures
• Providing excellent customer service and leading by example to maximise sales
• Responsibility for opening and closing procedures. Including the draping and undraping of the Kiosk
• Achieve sales targets and contribute towards the kiosks KPI results.
• Providing excellent customer service and leading by example to maximise sales
• Motivate/inspire/develop the team
• Flag issues early and provide constructive feedback to the Head Office team
• Ability to network and build relationships within the Westfield retail ecosystem
• If needed, flexibility to support other London Kiosk locations

• Solid experience of at least 3-4 years working in a store management position. Previous beauty experience is essential.
• Experience of working within retail, preferably beauty or fashion retail.
• Ability to work flexibly, including evenings and weekends at times.
• Solid experience of working in a store or kiosk management position with a track record of building business and attracting local customers