Graduate Account Manager E-Commerce

Graduate Talent is pleased to be working with a fast-growing e-commerce client based in Stratford-upon-Avon. We are looking for an enthusiastic graduate to join as a Graduate Account Manager, supporting customer accounts, managing enquiries, and helping drive growth across their online platforms. This is a full-time, office-based role.

• Hours:
  
  Monday-Friday, 9:00am-5:00pm (30 min lunch)
• Job Type: Full-time, Permanent
• Salary: £24,000 per year
• Bonus:
  Monthly commission scheme

• Managing inbound customer accounts and guiding them through the buying process
• Building strong, long-term relationships with both new and existing customers
• Advising customers on products and helping them find the right solutions
• Identifying opportunities to up-sell and cross-sell across the product ranges
• Responding to customer and supplier queries via phone and email
• Resolving issues and ensuring an excellent after-sales experience
• Reviewing customer feedback and suggesting improvements
• Supporting the wider team with general admin and day-to-day tasks

• A confident, professional communicator
• Customer-focused with strong problem-solving and organisational skills
• Reliable, proactive, and able to work both independently and in a team
• A graduate eager to grow into account management and e-commerce
• Someone motivated to learn, develop, and take ownership of their accounts

• Competitive salary plus monthly performance bonuses
• 28 days holiday (20 + 8 bank holidays)
• Company pension scheme
• Free on-site parking
• Supportive, vibrant office environment with regular team events
• Full training and ongoing professional development to accelerate your career