Member Service Representative

Branch

Location:

Stratford

• Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions.
• Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate.
• Maintain professional and technical knowledge of the position by completing training and development in all associated risk and cash management guidelines as provided.

• High School Diploma
• Demonstrated experience and eagerness to provide superior customer service

• Experience and eagerness to provide superior customer service.
• Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
• Professional manner and poise, and sensitivity in dealing with confidential information and materials.
• Excellent verbal and written communication skills.
• Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.

We believe our employees deserve the same outstanding care we give our members. That's why we offer:

• A Strong, Positive Culture
  - Work with an engaged, community-focused team where collaboration, respect, and belonging come first.
• Competitive Compensation
  - Earn a market-aligned salary plus the opportunity for an annual bonus.
• Comprehensive Benefits
  - Access a flexible health and dental plan, sick time.
• Generous Time Off
  - Enjoy two weeks of vacation, plus two personal daysand two volunteer days to recharge and give back.
• Unique Employee Perks
  - Annual fitness & clothing allowance.
• Salary Range: $45,870 - $50,967.
• This is a 12 month term position.

• Bondability Requirement:
  Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
• Closing Date:
  October 30th, 2026.

At Provincial Credit Union, we're committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.