Patient Access Lead Stratford Outpatient

Number of Positions in

Requisition 1 Job Details 8A-4:30P Monday through Friday
** Dept is open 7:45A-11:45A on Saturdays as well (coverage as needed) Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity.

Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients. Job Description Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson Ensures timely, efficient, and accurate registration processes are followed by staff. Excels in all functions performed by staff. Keeps current on insurance tip sheets and workflow update Ensures regulatory and compliance requirements are met;

complies with departmental and institutional protocols Distributes work assignments, daily QA's a sample of registrations to ensure overall accuracy, provides feedback on deficiencies. Coaches and tracks for performance improvement, daily Backfills for staff during meal breaks. Covers scheduled PTO /ETO or unscheduled absences, as needed Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership by consistently fostering a positive interaction in the department Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity.

Provides real-time coaching and feedback to staff on any workflow changes or quality errors. Achieves individual and team performance metrics Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait times Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner Demonstrates the ability to provide feedback and coaching Strong verbal and written communication and customer service skills

Minimum

Education and Experience Requirements:

Required High School Diploma or GED AND 3 years of patient registration experience Previous experience working in a physician’s office or hospital registration setting strongly preferred HFMA Certifications preferred

Salary Range $17.00 to $22.98 Hourly The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive. Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent), positions for less than 1.0 FTE will be prorated.

Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Kennedy University Hospitals, Inc Primary Location Address 18 East Laurel Road, Stratford, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's…