Customer Relations Manager - KIA of Streetsboro

Customer Relations Manager - KIA of Streetsboro

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The Customer Relations Manager is responsible for building and maintaining strong relationships with customers to ensure satisfaction, loyalty, and long‑term engagement. This role oversees customer service strategies, resolves escalated issues, and works collaboratively with internal teams to improve the overall customer experience.

• Develop and implement customer relationship strategies to improve satisfaction and retention.
• Manage and support customer service teams, providing training and performance feedback.
• Handle escalated customer complaints and ensure timely, effective resolution.
• Monitor customer feedback, surveys, and service metrics to identify trends and areas for improvement.
• Collaborate with sales, marketing, and operations teams to align customer experience goals.
• Maintain accurate customer records and reports.
• Build long‑term relationships with key clients and stakeholders.
• Ensure company policies and service standards are consistently met.

• Strong communication and interpersonal skills.
• Excellent problem‑solving and conflict‑resolution abilities.
• Leadership and team management experience.
• Ability to analyze customer data and generate insights.
• Strong organizational and time‑management skills.
• Proficiency in CRM software and basic data reporting tools.

Mid‑Senior level

Full‑time

Sales and Business Development

Automotive