Customer Quality Engineer

Layer Zero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors.

Layer Zero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

The Customer Quality Engineer protects the customer by leading rigorous investigation and permanent corrective action field quality opportunities. This role uses structured 8D problem solving, technical analysis, and cross-functional leadership to drive issues from immediate containment through verified corrective action and systemic prevention. This position concentrates engineering resources on our toughest opportunities, ensures evidence-based root cause, and translates field learnings into stronger product, process, supplier, test, and quality-system controls.

• Lead Significant Investigations:
  Lead cross-functional technical investigations of customer quality issues from initial containment through verified permanent corrective action.
• Apply 8D Problem Solving:
  Own disciplined 8D execution, including team formation, problem definition, interim containment, root-cause and escape-point verification, corrective-action selection, implementation, effectiveness validation, and prevention of recurrence.
• Establish Containment:
  Coordinate timely, risk-based containment that protects customers and defines the potentially affected population while permanent corrective actions are developed.
• Analyze Field Quality Data:
  Use ticket data, Pareto analysis, recurrence patterns, product history, and field evidence to identify emerging trends, chronic failure modes, and systemic risks.
• Perform Technical Root Cause Analysis:
  Apply 5 Why, Ishikawa analysis, fault-tree thinking, failure reproduction, data analysis, drawing and specification review, test records, event logs, and physical evidence to prove or disprove competing hypotheses.
• Drive Cross-Functional Corrective Action:
  Partner with Design Engineering, Manufacturing Engineering, Operations, Field Services, Supplier Quality, and other functions to eliminate physical root causes and the systemic conditions that allowed issues to occur or escape.
• Strengthen Upstream Prevention:
  Translate field learnings into appropriate improvements to product design, component specifications, supplier controls, manufacturing processes, inspection and test methods, work instructions, training, or quality-system controls.
• Communicate with Customers:
  Prepare clear, factual customer updates and 8D reports that distinguish confirmed facts, containment, investigation status, verified root cause, permanent corrective action, and effectiveness evidence.
• Verify Effectiveness:
  Confirm that corrective actions address the verified causal chain, reduce recurrence risk, and remain effective before recommending investigation closure.
• Deploy Lessons Horizontally:
  Evaluate completed investigations for application to related products, configurations, processes, suppliers, installations, and customer environments.
• Maintain Investigation Discipline:
  Keep ticket records, evidence, decisions, milestones, ownership, and commitments accurate and current.
• Support Field Investigation:
  Participate in customer-site investigations, equipment evaluation, or commissioning-style troubleshooting when direct observation and data acquisition are needed.

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Quality Engineering, or a related technical discipline required. An equivalent combination of technical education and directly relevant engineering, commissioning, field service, reliability, or quality experience may be considered.

• Minimum 3 years of experience in quality engineering, field quality, commissioning, reliability, failure analysis, product support, field service, manufacturing engineering, or a closely related technical role.
• Demonstrated experience leading complex root-cause investigations and…