Patient Services Representative

As a Patient Services Representative you will handle inbound calls and provide thorough, efficient, and accurate account updates on for each call made or received and update records information about status of customer and status of contact effort. The Patient Services Representative assists with appointment scheduling activities for all practice centers.

Job Description

• Accurate computer input of patient demographics.
• Procure appropriate referrals and type referral follow-up letters when necessary.
• Assure daily schedules and medical records are reviewed.
• Schedule patient appointments when needed.
• Filing and distribution of patient medical records.
• Check out patients including collection of appropriate fees, all forms are completed properly, updating of medical records with correct labels.
• Completion of data spreadsheets in timeframe specified by organizational processes.
• Answering and managing of multi-line phone system.
• Processing of faxes daily.
• Stay current with the latest technologies & medications and be able to answer general patient questions (premium IOL’s, etc..)
• Verification of medical benefits for surgery and injections.
• Discuss benefits and costs of non-covered benefits with patients
• Complete consent and other necessary forms for surgery
• Forward packet of surgical paperwork to appropriate surgical facility/hospital
• Inform patient of any pre-admission testing (labs, EKG, etc.) as needed. Also of what is expected day of surgery, answer any pre-surgical questions, and inform of follow up care.
• Schedule/board patient at correct facility (fax date/doctor/which eye/general information) with the appropriate boarding information per each surgical location requirements
• Type History & Physical forms
• Able to accurately complete surgery encounter form.
• Must comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties assigned to accomplish the task at hand.

• High school diploma or GED
• Strong verbal and written communication skills

• Telephone operator or high call volume experience

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture