Field Service Technician-Fort Wayne

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Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that delivers consistent, sustainable profitable growth and accelerates our performance. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees worldwide.

As an Automation Technical Service Representative (TSR) at Sealed Air, you will install, maintain, and repair automated packaging equipment at customer sites. Your primary focus will be diagnosing and troubleshooting equipment issues, performing preventative and emergency maintenance to ensure optimal system performance, and ensuring the reliability of automation systems. You will build customer relationships, proactively identify opportunities to upsell equipment, services, and preventive maintenance (PM) agreements, and work closely with customers to meet or exceed their packaging automation service needs.

• Install, commission, and integrate Sealed Air’s automated packaging systems at customer locations, ensuring systems are fully operational upon completion.
• Perform both preventative and emergency maintenance to address mechanical, electrical, and software-related issues, ensuring optimal system performance.
• Diagnose and troubleshoot equipment malfunctions both remotely (via phone) and on‑site, providing timely and effective solutions to minimize downtime.
• Calibrate and adjust machinery settings to ensure the highest product quality and operational efficiency.
• Provide technical guidance and training to customers on the proper operation, maintenance, and troubleshooting best practices of automated packaging equipment.
• Collaborate with leadership, engineering, and support teams to ensure customer issues are resolved, reported, and communicated for future system improvements.
• Document all service activities, including maintenance schedules, work orders, repairs, parts used, inventory management, and customer communications.
• Identify opportunities for upselling service and maintenance agreements, along with elective services, directly with customers.
• Maintain professional relationships with customers, acting as the primary point of contact for technical inquiries or concerns, and ensuring customer satisfaction.
• Adhere to all health, safety, and environmental protocols during service activities to ensure a safe working environment.
• Travel to customer locations within the region as needed, with flexibility to work occasional nights or weekends.
• Demonstrate strong organizational and time management skills, including the ability to independently schedule weekly activities and prioritize tasks.
• Attend team meetings and training courses as required to stay up‑to‑date with product knowledge and service procedures.

• Associate’s degree in Engineering, Automation, Electronics, or a related field, with demonstrated field experience; or a minimum of 3–4 years in a similar technical role.
• Proven experience in troubleshooting, repairing, and maintaining automated packaging systems, robotics, or comparable machinery.
• Strong understanding of electrical, mechanical, and PLC/control systems, and experience with external industrial automation systems such as conveyors and packaging machinery.
• Ability to read, understand, and interpret electrical and mechanical schematics for troubleshooting purposes.
• Familiarity with industry safety standards and protocols, particularly in manufacturing environments.
• Excellent written and verbal communication skills for clear interaction with customers, team members, and leadership.
• Strong analytical and troubleshooting skills, with the ability to think critically and solve complex problems under pressure.
• Ability to travel to customer locations and work in various environments, with flexibility for occasional overnight or weekend travel.
• Proficiency…