Customer Service Assistant- NorthLink Ferries

Location:

North Link Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJ

Salary: £11,313.12 per annum plus excellent benefits

Schedule:

Part‑time, 14 hours per week, Monday to Sunday – Fixed term contract, 6 months

As a Customer Service Assistant at North Link Ferries, you’ll be part of a frontline team delivering a welcoming, reliable service to customers using one of Transport’s flagship ferry contracts. Your work will help keep communities connected and ensure every customer interaction is handled with care and professionalism.

Based in our busy Stromness call centre, you’ll support customers with bookings and enquiries while developing valuable skills in a customer‑focused environment. This is a great opportunity if you’re looking for flexible part‑time hours and a role that offers training, development, and headroom for growth.

• Handle telephone, email, and web‑based customer enquiries and bookings
• Take customer payments accurately and securely
• Make customer reservations by phone, email, and in person
• Support check‑in and boarding of passengers when required
• Work as part of a team to support the effective day‑to‑day running of the department
• Follow standards, procedures, and health, safety and environment requirements at all times

• A genuine commitment to delivering excellent customer service
• Confidence communicating with customers and colleagues, both on the phone and in person
• Good organisational skills and the ability to follow processes and standards
• A positive, can‑do attitude and willingness to take ownership of your development
• Confidence using a computer and telephone systems
• An approach that reflects our values of trust, care, innovation, and pride

• Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
• Pension:
  Up to 6% contributory pension scheme
• Training and development:
  Practical training, coaching, and development to support long‑term career progression
• Health and wellbeing:
  Employee Assistance Programme, Simply Health Plans, annual leave purchase scheme, free flu vaccines, and more
• Discounts:
  Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
• Culture: A supportive, inclusive team where your work has purpose and creates a positive impact

We are committed to building a diverse and inclusive organisation and encourage applicants from all backgrounds.