Call Center Operator

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We are immediately hiring for multiple shifts including nights & weekends.

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content, and value‑added services to state‑licensed gaming organizations. Leveraging advanced product development standards and extensive experience operating lottery games, Intralot offers custom‑made integrated solutions that ensure maximum efficiency and absolute security.

• Medical, Dental & Vision Insurance
• 6% 401(k) Match
• Paid Holidays & Vacation
• Paid Sick, Short/Long Term Disability
• Tuition Reimbursement
• Employee Assistance Program
• Maternity/Paternity Leave
• Discount Programs

High school diploma or equivalent training and experience.

One (1) year prior related customer service experience, preferably in a technical call center environment.

Experience with call tracking software is preferred.

• Knowledge of tracking software
• Technical customer service skills
• Strong analytic skills
• Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
• Ability to work in a team environment
• Ability to troubleshoot
• Ability to explain technical information to a non‑technical client
• Strong verbal and written communication skills
• Understanding of help desk operations, tools, methodologies and processes

• Under the direct supervision of the Call Center Manager, perform the following duties and responsibilities. Other miscellaneous duties may be assigned.
• Manage inbound and outbound phone calls from Lottery retailers.
• Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions.
• Dispatch technicians as appropriate for on‑site repairs.

Must possess valid documentation to establish identity and U.S. employment eligibility.

Submission to, and ability to pass, a thorough pre‑employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre‑employment drug screening is also a requirement.

Intralot, Inc. is an Equal Opportunity Employer. As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

• Entry level

• Full‑time

• Customer Service

• Architecture and Planning