Call Center Customer Service Representative; Strongsville, OH

Call Center Customer Service Representative (Strongsville, OH)

Third Federal is a leading lender of conventional home mortgages lending in 27 states, including Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders.

We are looking for experienced call center representatives to join our Customer Care Service team. Our call center is focused on delivering exceptional customer experiences, not driven by high-pressure sales goals or quotas. We focus on meaningful connections and handling each customer with care.

Strongsville Customer Care Center (18094 Royalton Road, Strongsville, Ohio 44136) or Corporate Campus (7007 Broadway Avenue, Cleveland, OH 44105). The role is fully onsite.

Monday – Thursday (8:30 a – 5:00 p), Friday (8:30 a – 5:00 p / 6:00 p) and Saturday (8:30 a – 1:30 p). Work on a Saturday once or twice a month.

• Answer inbound calls and assist customers with inquiries including checking, savings, certificates of deposit, debit cards, online banking issues, and equity and mortgage servicing questions.
• Process deposit account openings with accuracy and care.
• Troubleshoot and resolve customer concerns while maintaining a warm, professional, and empathetic tone.

• High school diploma or equivalent.
• Minimum of 1 year recent experience in a call center environment.
• Exemplary customer service skills.
• Ability to understand and explain financial information over the phone and via email.
• Strong interpersonal and written communication skills.
• Team-oriented with strong interpersonal skills.
• Ability to work in multiple systems, including Word and Excel.
• Banking experience preferred.
• Bilingual language skills are a plus.

• Competitive compensation packages.
• Medical, dental, vision, and more.
• 401k match.
• 11 bank holidays + vacation/sick time.
• Stock ownership allocation.
• Mortgage discount program.
• Education reimbursement program.

$18.00 - $23.00 per hour.

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.