Microsoft Cloud Solution Architect; MSP​/MSSP

Managed Services Remote - US Full-time $110,000 - $150,000

Comet Consulting Group is a Microsoft-focused managed services and professional services firm based in Strongsville, Ohio. We work with mid-market clients across managed services, Azure, Microsoft 365, identity, and security. Our values are Ownership, Humility, Discipline, and ROTA (Relationships Over Transactions Always).

We are looking for a Microsoft Cloud Solution Architect for our Managed Services practice.

This is a managed services role at its core, focused on operationalizing, hardening, and continuously improving established client environments so they run reliably day after day. The role balances incident and problem management against targeted improvement work, and requires sound judgment about what to prioritize when operational and project demands compete for the same hours.

Responsibilities will include the design, configuration, management, and support of the internal MSP tool stack that the whole practice runs on, as well as actively supporting the MSP team in problem-solving and solution architecture that draws on senior consultative experience.

This is a senior individual contributor position with a path to practice leadership.

• Operationalize and maintain established client environments for reliability, security, and performance over their full lifecycle.
• Design, configure, manage, and support the internal MSP tool stack, including Professional Services Automation (PSA), Remote Monitoring and Management (RMM), and patch management platforms.
• Tune monitoring, alerting, and automation policies to reduce noise, surface real issues earlier, and limit manual intervention.
• Own patch management and endpoint compliance across the managed client base.
• Drive operational resilience through backup validation, configuration baselines, and proactive remediation of recurring conditions.
• Maintain runbooks, standard operating procedures, and configuration documentation for the managed services team.

• Lead response on high-priority and escalated incidents across M365 and Azure, driving resolution and keeping clients informed throughout.
• Perform root-cause analysis and problem management to prevent recurrence.
• Convert recurring issues into permanent fixes through configuration changes, automation, or architecture adjustments.
• Triage and prioritize incidents based on client impact, risk, and effort.

• Design and deploy targeted improvements to established environments across Exchange Online, SharePoint Online, One Drive, Teams and Teams Phone, Intune, and Entra .
• Produce design documents, architecture diagrams, and implementation plans suitable for engineer execution and client approval.
• Align solutions to networking, identity, security, and multi-site requirements.
• Lead migrations and deployments end to end, including pre-migration assessment, cutover, and post-implementation validation.

• Develop Power Shell scripts to automate tenant configuration, bulk administrative tasks, and environment hardening.
• Identify and implement efficiency improvements across routine delivery and operations, including within the MSP tool stack itself.
• Document delivery and operational patterns for reuse across the team.

• Serve as trusted advisor, translating technical decisions into business outcomes for client stakeholders.
• Support pre-sales activity, including scoping, estimates, technical whiteboards, and discovery.
• Mentor junior and mid-level team members and provide structured technical feedback.

• 8+ years in IT, with at least 5 in a managed…