Field Services Mgr

3 weeks ago Be among the first 25 applicants

$65,000.00/yr - $75,000.00/yr

The role of the Regional Field Service Manager (RFSM) is to facilitate the control of geographically dispersed assets, personnel and activities of the Corporation within a defined region. The RFSM is responsible for all field operations within an assigned geographic zone. He/She must possess the ability to develop and promote a strong team attitude among a decentralized technical staff as well as the ability to produce satisfactory results under pressure.

Must be skilled at making sound business decisions while balancing human issues and financial controls with demanding client expectations. Must be able to think strategically and make rapid but sound business decisions.

Acts as customer liaison for the Director of FS in dealing with customer complaints, promoting a positive Company image and assuring customer satisfaction. The RFSM must have the ability to budget for fiscal operations as well as to communicate corporate objectives and values to all personnel within the region. Above all, the Regional Manager must be results driven and people focused.

Primary Duties and Responsibilities:

Operational Management:

• Oversee day-to-day operations across a large region.
• Maintain sound business practices and assure quality customer service delivery within the region.
• Ability to meet MBO’s based on Customer SLA agreements for assigned area.
• Develop and maintain a strategic business plan for the district including employee development and regular/consistent staff evaluations.
• Nurture, develop and monitor good working relations between field personnel and support operations departments and staff.
• Ensure all corporate policies and procedures are understood and that two way communication is maintained at all times.
• Develop an enthusiastic team attitude and positive company image among all team members within the region.
• Provide leadership coaching, employee development, nurturing/counseling and training for technicians.
• Travel as necessary to maintain close personal working relationships with team.

Customer Service:

• Maintain excellent customer communications including frequent customer visits and contacts.
• Attend customer calls and represent Acuative Field Service promoting a positive company image and assuring customer satisfaction.

Performance Management:

• Perform performance reviews and facilitate employee performance improvement of direct reports and insure all employees with the district receive fair and appropriate periodic reviews.
• Hire, terminate and administer employee discipline in accordance with company Policy and Procedures.

Primary Internal and External Contacts:

• Internal - Corporate leadership, corporate officers and directors, departmental heads and support staff as well as other members of the field leadership team.
• External - Clients, customers, service providers and corporate strategic partners.

Compliance and Risk Management

• Ensure adherence to all relevant safety, regulatory, and compliance standards within the region and industry.
• Proactively identify and mitigate potential risks.

Minimum Qualifications:

• Bachelor’s degree or equivalent business/industry management experience.
• 6 years collateral experience managing in a Logistics or in a fast paced 24x7x365 Customer Field Service environment.
• Excellent human leadership skills as well as excellent verbal and written communications ability.
• Ability to balance stringent customer expectations with human factors in maintaining employee morale.
• Understanding of the budget process and, Profit and Loss statement.
• The proven ability to formulate and implement budget and business plans.
• The proven ability to achieve results through people.
• Experience with developing and delivering customer presentations.

Preferred Qualifications:

• Verifiable track record of progressive advancement in the technical services industry.
• A technical degree or equivalent collateral technical experience in either IT, telecommunications or satellite.

Physical Demands:

• Availability to take escalation calls 24/7.
• Availability to travel.
• Ability and willingness to work long hours and extended work weeks as required.

The Benefits of working with Acuative

Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment.

Health care that provides in and out-of-network coverage, no selection of Primary Care Physician or referrals are required.

Dental coverage has preventative services covered at 100%.

Vision Plan provides 1 exam per year and a generous allowance to use towards glasses or contacts.

Flexible spending, Dependent Care and Healthcare savings accounts with company contribution.

Long-Term Disability - Provides financial protection for you after 180 consecutive days of disability

Basic Term Life & AD&D Insurance provided by Acuative

Paid Time Off - Acuative believes that employees should have opportunities to enjoy time away from work to…