Assistant General Manager

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Title:

Assistant General Manager – Aquatics

Reports to:

General Manager

FLSA Status:
Exempt

Full time position: minimum of 40 hours per week, nights and weekends required

Summary:

Oversees the quality and success of Goldfish Swim School. This encompasses all daily operations including safety, staffing, pool operations, swim lesson quality, customer service, and employee engagement amongst other duties.

• Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
• Helps the General Manager and department managers fulfill all daily tasks.
• Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
• Oversees employee engagement to maintain a high level of employee satisfaction and company culture.
• Oversee training and development of the aquatics department to provide superior swim instruction in accordance with GSS standards.
• Interacts with all wet side staff on operational items including class scheduling, student progress, and customer experience.
• Able to maintain and troubleshoot proper pool chemistry and pump room operation.
• Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
• Completes evaluations on all teachers and conducts an assessment on all trainees prior to teaching independently.
• Directs, trains, maintains and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and EAP.
• Interacts with the team members on issues related to class scheduling, student progress, customer service and employee performance and training.
• Provides sales and marketing training to all qualified sales staff. Works with the Marketing Manager to ensure high levels of customer service and sales performance.
• Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. Assist GM with purchasing.
• Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
• Work with GM and Marketing Manager to manage social media, book water safety presentations and events, and build partnerships with local, like-minded businesses.
• Oversee monitoring of email, voice messages, and social media to ensure timely and appropriate responses.
• Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
• Gains a high level of knowledge of GSS pool operations to ensure understanding and ability to train front desk staff to sell the program and respond to customer concerns.
• Initiates and oversees workplace culture and employee interaction. Maintain a high level of employee satisfaction.
• Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.

High school diploma or GED is required. Bachelor’s degree in business administration, communications or equivalent is preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required. Two or more years as a swimming instructor preferred.

Certified Pool Operator and Lifeguard Instructor certifications required. Both certifications must stay up-to-date and current.

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Job Type: Full-time