Customer Patient Liaison

Client Patient Liaison

Small Miracles Animal Hospital

8600 Pearl Rd, Strongsville OH 44136

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Employee Discount
• Paid Time Off

Full Time

Our mission statement is “Focusing on wellness, one miracle at a time”. Small Miracles Animal Hospital is a privately owned practice rooted in philanthropic beliefs. We are “Cat Friendly” and practice “Fear Free” principles. As we are a private company, we can practice exceptional care based on doctor recommendations (not corporate standard operating procedures), at fair prices. Our hospital family is an extension of our own and through a proper work-life balance, we hope to help them achieve their personal and professional goals.

• Greet all clients and their pets in a friendly and professional manner
• Coordinate the flow of pets and owners in the lobby; placate owners distressed by long wait times, scheduling glitches and other problems
• Perform cashiering duties, process refunds, returns and credits
• Answer the phone, check voicemails and return client calls
• Respond to clients, schedule appointments and log prescription requests through Pet Desk
• Answer and send emails and faxes to clients, other veterinary practices and businesses
• Receive and distribute incoming mail; process outgoing mail
• Scan in any necessary documents and attach to patient medical records
• Input data into Veterinary Software System to schedule patients, check patients in and out, update medical records and log communication
• Support Vet Tech & Veterinary staff when needed
• Maintain cleanliness and organization of the reception area

• High school diploma, GED or equivalent combination of education and/or experience
• Must be flexible with scheduling and able to work evening hours
• Ability to learn veterinary medicine terminology including names of medications, vaccinations, and routine testing to be able to confidently discuss with clients
• Previous experience working in a veterinary facility
• Ability to multitask and work in a fast paced environment
• Proficient computer skills, including experience with veterinary software systems
• Excellent communication and interpersonal skills
• Must have a genuine love for animals and their well being