Director, SaaS Support & Customer Experience
Listed on 2026-10-17
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Sales
SaaS Sales
Foundation Software is seeking a Director of Software Support to lead strategy, performance, and evolution of our SaaS-based accounting and payroll support teams. The role focuses on delivering exceptional customer experience at scale, building high-performing teams, and driving improvements through data-driven insights.
You will partner with Product, Engineering, Operations and other leaders to accelerate issue resolution, manage HR and performance, and shape the future of Software Support
We would love to welcome a new Director, SaaS Support & Customer Experience to our group in Strongsville, OH, United States.
Our organisation is growing, and we are hiring a Director, SaaS Support & Customer Experience in Strongsville, OH, United States.
This position is for the Director, SaaS Support & Customer Experience role at Foundation Software.
We are seeking a motivated Director, SaaS Support & Customer Experience to join Foundation Software in Strongsville, OH, United States.
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