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Head of Customer Experience & Service Ops; Hybrid
Job in
Stroud, Gloucestershire, GL5, England, UK
Listed on 2026-09-01
Listing for:
Ecotricity
Full Time
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Ecotricity in Stroud, Gloucestershire, is seeking a talented Head of Customer Service to lead the customer lifecycle and a cross-functional operations team. The role focuses on improving processes, coaching team leaders, and driving KPI improvements across service, billing, and upselling while maintaining an inclusive culture.
You will work in a hybrid setup (minimum 3 days on site) and collaborate with internal and external stakeholders to deliver excellent customer experiences and reduce
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