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Service Advisor | Quality Family Run Dealer
Job in
Stroud, Gloucestershire, GL5, England, UK
Listed on 2026-10-12
Listing for:
Hawk Hiring LTD
Full Time
position Listed on 2026-10-12
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management, Customer Service Rep, Client Relationship Management
Job Description & How to Apply Below
- Salary: £35,000 basic per annum
- Hours: Monday to Friday, 8:00 AM – 5:00 PM (NO WEEKENDS)
- Perks: Generous holiday allowance (28+ days inc. bank holidays), company pension scheme, free secure on-site parking, relaxed team culture
- Software: Experience with Garage Hive or modern DMS systems is helpful but not a deal breaker
- Workload: Front-of-house customer bookings, service check-ins, job sheet creation, parts coordination, customer progress updates, and collaborating with workshop technicians
We are a premier, family-owned independent dealership and workshop operating in the Stroud, Gloucestershire area. Known for our state-of-the-art facilities, 5-star customer reviews, and zero-corporate-pressure culture, we deliver top-tier customer service in a genuinely supportive, friendly team environment.
Role OverviewSeeking an experienced, customer-focused Service Advisor / Aftersales Specialist to lead front-of-house operations. You will be the primary point of contact for our valued customers—managing routine service bookings, repair consultations, vehicle health checks, and job cards alongside our workshop team.
Requirements- Previous experience as an Automotive Service Advisor, Aftersales Executive, or Service Receptionist.
- Strong communication, customer-handling, and organizational skills.
- Familiarity with garage management software (Garage Hive is a plus, but not essential).
- Solid foundational understanding of general vehicle maintenance and repair procedures.
- Valid UK driving licence.
- Base: Stroud Area (Free secure on-site parking)
- Road Links: Strategic access via the A419 and M5 (Junction 13) for quick commutes across Gloucestershire.
- Public Transport: Excellent connections via Stroud mainline train station and regular regional bus links.
- Commutable From: Stroud, Stonehouse, Gloucester, Cheltenham, Dursley, and Cirencester.
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