Customer Care Advisor - maternity cover

Customer Care Advisor – 1 year FTC

We’re looking for an experienced Customer Care Advisor with a passion to make a real difference. This role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions.

This exciting and rewarding opportunity involves building and nurturing relationships with patients and Healthcare professionals to ensure seamless delivery of vital medical supplies, while delivering best outcomes for the patient and the business. This is achieved through compliance with internal procedures as well as external regulations.

• Responsible for taking inbound calls from:
  Patients, Carers, GP’s, GP surgeries and Healthcare Professionals
• Management of customer accounts / orders
• Processing and dispensing paper and electronic prescriptions
• Management of service and product complaints - through to resolution
• Making outbound calls to Patients, GP’s and Healthcare Professionals – Ensuring we focus on Customer Retention

• Accurately input patient data and product requirements
• Develop relationships with patients, sales team and Healthcare professionals
• Manage courier queries relating to deliveries and collections
• Liaise with the warehouse team to ensure product fulfilment
• Attend on-going training to ensure knowledge and understanding of products, medical conditions, Anatomy and Physiology
• Assist with Product Recalls
• Sorts and files completed prescriptions in preparation for month end submission

• Experience in dealing with customers via phone & e-mail to solve all queries
• Experience of working in Customer Service environment with high volume call rates
• Excellent skills with MS Office
• Good, clear, efficient and empathetic telephone manner
• Professional with proven ability to build appropriate relationships with customers and team members
• Demonstrable problem solving and decision making abilities
• Able to remain calm under pressure
• Results orientated
• Adaptable / willing to take on new tasks
• Able to prioritise workload/work to deadlines
• Displays initiative and enthusiasm for their role and company
• Confident and articulate
• Works well as part of a team
• Consistently meets Company standards, ethics and compliance requirements

• Additional leave
• Company events
• Company pension
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay

If you need assistance with completing the online application due to a disability, please send an accommodation request to  . Please be sure to include “Accommodation Request” in the subject.

Dentsply Sirona is an Equal Opportunity/ Affimiative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.