Service Desk Engineer - EUC

EUC Engineer – MacOS / Apple Devices / Cloud Technologies

Based onsite in Gloucester

We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms.

Key Responsibilities

Provide end-user support and administration for MacOS, Apple laptops, and mobile devices

Configure, deploy, and manage Apple hardware across the business

Support modern workplace and endpoint management solutions

Troubleshoot hardware, software, connectivity, and user-related issues

Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity

Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms

Support device security, patching, compliance, and asset management

Collaborate with infrastructure and security teams on projects and improvements

Deliver excellent customer service and technical support to users at all levels

Skills & Experience Required

Proven experience in an EUC / Desktop Support / Endpoint Engineering role

Strong knowledge of MacOS and Apple ecosystem devices

Experience supporting laptops, desktops, and mobile devices in enterprise environments

Understanding of networking fundamentals and troubleshooting

Exposure to cloud technologies and SaaS platforms

Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable

Knowledge of Microsoft 365 and identity/access management solutions

Excellent communication and problem-solving skills

Desirable Skills

Apple certifications or relevant technical certifications

Experience in hybrid cloud environments

Scripting or automation knowledge (Bash, Power Shell, or similar)