Commercial Debt Strategic Manager

Location: Hybrid/Stroud (GL5) 2-3 days in office per week

Salary Details: Depending on Experience

Advertising End Date: 11 Feb 2026

The Strategic Debt Manager will be responsible for leading a team of Strategic Debt Advisors. Strategic accounts are high value, and relationship managed these customers are usually large portfolios of MPXN’s This role requires proven experience managing senior stakeholders within Strategic Energy Debt, this is critical to our ongoing success. Reporting directly to the Head of Commercial Debt, you will lead on all Strategic Debt management activities up to enforcement action, working closely with B2B Debt Teams and & CX.

• Lead the Strategic Debt function of Commercial Debt Strategic Advisors ensuring team size/structure and capability remains fit for purpose.
• Preparation & review of key targets/parameters. prepare, analyse, and conduct reviews of the debt portfolio, focusing on key performance indicators (KPIs).
• Provide critical information for business growth discussions, Support the Senior Credit Risk Manager on senior calls for Go/No go decisions
• Support debt team where appropriate on Strategic debt reviews with key customers (can be at a senior/ Board level), ensuring actions are captured and followed up.
• Ensure customer calls are in place to manage relationships and debt performance at a senior level, this may also be a customer visits to site is in space.
• Present & communicate Key debt related insight within commercial decision-making forums, sometimes to a broad group of senior stakeholders.
• Support complex data reconciliations & queries to support cash collection, this includes establishing root cause & taking ownership to resolution.
• Co-ordinate and manage internal Debt recovery discussions for Strategic accounts, working closely with Commercial partners/CX & Sales to ensure alignment
• Work closely with the Debt Information & Risk Team, finance team (Accounts Receivable) to ensure that requirements on cash allocation are fit for purpose.
• Identification of bad debt and high-risk issues are reported to Senior Credit Risk Manager
• Support B2B CX team ensuring queries are resolved timely to enable effective payment on account by our Strategic customers
• Working closely with B2B Teams to ensure Commercial strategic Debt processes and procedures are in line with legal/regulatory/compliance requirements and fit for purpose.
• Ensure the effectiveness of quality of Data to support collections process.

• Experience working within energy and utilities sectors is advantageous.
• Understanding of OFGEM requirements for Commercial Businesses
• Proven ability to analyse & critique existing debt management processes/protocols and identify areas for improvement.
• Strong analytical and problem-solving skills with the ability to translates data into actionable insights. competent in using all other Microsoft Office packages (i.e., primarily Outlook, PowerPoint, Word)
• Exhibits inspirational leadership with a proven ability to coach & develop others.
• Demonstrated to work collaboratively in a cross-functional team environment.
• Ability to cope with multiple competing priorities and deliver to tight time frames.
• Excellent communication and presentation skills
• Be able to create & present information to strategic customers at senior level this may also be on a face-to-face basis.
• Be an experienced leader of B2B Debt management in large complex organisations, with a proven record of driving improvement in Debt recovery.
• You will be highly numerate, analytical, and able to manage complex data issues, identify and analyse trends.
• Have a consistent record of engaging efficiently with internal & external stakeholders at senior level.
• You will be a highly driven initiative-taker with the ability to influence business colleagues in the pursuit

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green…