Store Manager, Retail Sales

We're working with an established premium retail business to find an experienced retail leader who is passionate about delivering exceptional customer experiences, building meaningful client relationships and creating a truly personalised shopping environment.

This is an opportunity for a service-led retail professional who understands the importance of luxury standards, client engagement and team development, combining a strong commercial mindset with a genuine passion for delivering an outstanding customer journey.

• Exceptional Customer
  
  Experience:
  
  Champion a personalised, service-led approach, ensuring every customer receives a memorable and seamless experience.
• Client Relationships:
  Build long-term customer loyalty through meaningful relationships, elevated service and a strong understanding of individual client needs.
• Team Leadership:
  Lead, inspire and develop a team to deliver consistently high standards of service, product knowledge and brand representation.
• Commercial Performance:
  Drive sales, conversion and customer retention through a relationship-led approach, identifying opportunities to grow the business without compromising the customer experience.
• Brand & Presentation:
  Maintain exceptional standards across the retail environment, ensuring the store reflects the brand's identity, values and positioning.
• Team Development:
  Coach and mentor the team, developing confidence in client engagement, styling, product expertise and personalised service.
• Operational Excellence:
  Oversee the day-to-day running of the business, balancing commercial priorities with attention to detail and a premium customer experience.
• Clienteling & Engagement:
  Develop strategies to strengthen client relationships, encourage repeat business and build a loyal customer base.

• You have experience within premium, luxury or service-led retail, where customer experience and relationship building are central to success.
• You are passionate about delivering personalised service and creating an environment where customers feel valued.
• You have a strong understanding of clienteling, customer retention and relationship-led selling.
• You are an inspiring leader who enjoys coaching teams and developing a service-focused culture.
• You combine commercial awareness with a considered, customer-first approach.
• You have high standards, excellent attention to detail and a natural appreciation for brand presentation.
• You are confident engaging with discerning customers and building lasting relationships.
• You thrive in an environment where quality of service, product knowledge and attention to detail matter as much as commercial results.

• Salary: £50,000-£65,000
• Performance-related bonus
• Pension
• The opportunity to lead within a premium, customer-focused retail environment
• A role where service, client relationships and team development are at the heart of the business

If you're a passionate retail leader who believes exceptional service is what truly sets a brand apart, we'd love to hear from you.

BH37663