SME Sales Executive

We are looking for a Small and Medium-sized Enterprises (SME) Sales Executive to join our rapidly expanding business sales team.

The core function of the role is to expand Ecotricity’s SME customer base in line with forecasted growth. The role holder will be responsible for delivering effective account management in order to drive new business.

The SME Sales Executive will assist with sales campaigns and will work with the wider sales team, B2B service teams and our trading department to retain and acquire business energy contracts.

The individual will also work closely with the business registration and service departments to ensure that the accounts of existing customers run as smoothly as possible.

This role is very varied, challenging, rewarding and requires excellent communication and organisational skills.

• Deliver agreed individual targets in line with overall B2B plan
• Deliver excellent customer service through strong relationships with customers, understanding their needs and working with them in order to achieve targets
• Provide quotations for both Gas and Power contracts, from the initial tender, through the negotiation and acceptance stages
• Deliver on a contact strategy to engage with existing customers and acquire new business
• Work with other departments to cross promote the company brand and products
• Propose and apply innovative solutions for the successful acquisition of new clients
• Support the launch of new products and services – taking any opportunity to cross-sell where appropriate
• Follow up on internal account requests – sales and account call backs, industry queries and general account management
• Support back-office in providing aftersales support and customer care
• Attend off-site client meetings when required
• Various standard and ad-hoc reporting to Senior leaders
• Ensure you are available to take calls and pro-actively work with other members of the SME sales team to ensure cover on phone lines at all times
• Process change of tenancies via the CRM and Salesforce systems and pro-actively contact all sales opportunities

• Understanding of the energy industry (desirable but not essential)
• Strong skill level in Excel, PowerPoint, Salesforce or similar CRM
• Good computer literacy including Microsoft Office Packages

• Analytical ability to assess and interpret data and identify opportunities
• Ability to develop relationships and leverage added value from them – including with senior stakeholders
• Ability to manage multiple stakeholders in order to meet account performance objectives and customers’ expectations
• Ability to demonstrate regular commercial thinking on opportunities that present themselves
• High level of numeracy and problem-solving ability
• Excellent written and verbal communication skills
• Excellent time management & personal organisational skills
• Strong networking & relationship building skills – both externally and internally
• Self-driven and results orientated
• Ability to work under pressure and manage multiple deadlines
• Ability to set clear agendas and control external meetings with clients
• Strong commercial acumen
• Ability to demonstrate regular commercial thinking about new opportunities
• Ability to think strategically and contribute to the overall B2B strategy – including specific channel strategies

• Manages relationships effectively both internally and externally
• Influences outcomes by using effective negotiation
• Treats customers the way we like to be treated ourselves
• Solutions focused and resourceful
• Committed to continual improvement
• Engaging and motivating attitude and style
• Methodical and organised, managing own work
• Is receptive to feedback and acts accordingly
• Exceptional team player who builds open and supportive relationships
• Flexible and adaptable approach to work
• Creative and innovative

• Healthcare plan, life assurance and generous pension contribution
• Hybrid Working
• Various company discounts (including shops, gyms, days out and events)
• Holiday of 25 days (plus bank holidays) & ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the…