Order Entry Specialist

Customer Service & Order Management Representative

Work Arrangement:
Hybrid, 3 days onsite and 2 days remote

Schedule:

Monday through Friday, standard business hours, CST

Employment Type:

Contract with potential for extension

Anticipated Start: ASAP

About the Opportunity

A large, established global organization within the consumer products and manufacturing industry is looking for a Customer Service & Order Management Representative to join its growing customer support team.

This position is ideal for someone who enjoys working with customers while also managing the details behind order processing, delivery coordination, and issue resolution. You will work closely with sales, logistics, finance, and supply chain teams to help deliver an accurate and seamless customer experience.

You will be joining a collaborative team of approximately 25 employees in a close knit working environment.

What You'll Do

Enter and manage customer orders while ensuring pricing, product, and delivery information is accurate

Validate orders and resolve exceptions, including pricing or order discrepancies

Monitor open orders and communicate order and delivery status to customers

Process credits, cancellations, purchase order revisions, returns, exchanges, and order modifications

Respond to inbound customer calls and emails regarding orders, products, services, and deliveries

Investigate and resolve internal and external customer inquiries

Maintain accurate documentation of orders, purchase orders, confirmations, and customer transactions

Partner with sales, logistics, finance, and supply chain teams to resolve customer and order issues

Support month end activities and established compliance requirements

Monitor customer accounts and transactions for quality assurance

Identify recurring customer issues and contribute to process improvement initiatives

What We're Looking For

Required Qualifications

High school diploma or equivalent

2+ years of experience in customer service, order management, order processing, or a similar role

Experience using ERP, order management, or CRM systems such as SAP, Oracle, Infor/Syte Line, or comparable platforms

Strong written and verbal communication skills

Strong attention to detail and accuracy

Good problem solving and organizational skills

Professional, patient, and customer focused approach

Ability to collaborate effectively across multiple departments

Preferred Experience

Experience with in manufacturing, supply chain, distribution, retail, or consumer products

Basic Microsoft Office skills

Experience supporting customers throughout the order to delivery process

Why Consider This Opportunity?

$20 to $22/hour

Hybrid schedule with 2 remote days per week

Opportunity to gain experience with a large, established global organization

Collaborative and team oriented working environment

Exposure to customer service, sales, logistics, supply chain, and finance operations

Potential for contract extension based on business needs and performance

Who Would Be a Great Fit?

We are looking for someone who combines strong customer service skills with order management experience.

If you have worked in a B2B customer service, manufacturing, distribution, supply chain, or order processing environment and enjoy solving customer problems while keeping orders moving accurately through the system, this could be a strong next opportunity.

Interested?

Apply today to learn more about the position, team, and next steps in the interview process.

Job Type & Location

This is a Contract to Hire position based out of Stuart, FL.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time…