Lead Store Associate

Lead Store Associate

Type of Work:
Full-Time

Shift Availability:
The candidate must have open availability on weekdays, evenings, weekends, and holidays.

Starting Hourly Pay Rate: $17.50/hr

Location:

1910 SE Federal Hwy, Stuart, FL

About the Role:

As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment.

What You'll Do:

Customer Experience & People

* Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.

* Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.

* Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.

* Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.

* Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.

* Promote a respectful, inclusive, and collaborative workplace-where positivity and teamwork fuel great customer experiences and smooth operations at checkout.

Operational Excellence & Processes

* Execute opening and closing duties, including daily huddles and cash reconciliation.

* Verify customer IDs and maintain accurate POS profiles.

* Ensure inventory integrity through precise transaction processing and order fulfillment.

* Lead inventory counts and participate in overnight audits.

* Maintain a clean, organized, and guest-ready store environment.

* Uphold compliance with SOPs, safety protocols, and state regulations.

Sales & Performance

* Achieve daily KPI goals through consultative selling and upselling strategies.

* Reinforce customer purchase decisions and highlight complementary products.

* Stay informed on promotions and product updates to deliver a seamless shopping experience.

Leadership & Team Development

* Guide and support store associates in daily operations.

* Lead by example in customer service and operational excellence.

* Train new hires and conduct ongoing training sessions.

* Provide real-time coaching and feedback to drive team performance.

* Delegate tasks effectively and act as the go-to leader in the absence of store management.

* Support conflict resolution and promote a positive workplace culture.

* Adapt quickly in a fast-paced environment and take on additional duties as needed.

What You'll Bring:

* Must be 21 years of age or older.

* High School Diploma or General Educational Development (GED) certificate.

* A minimum of 1 year of experience in a customer-facing or sales environment.

* A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling.

* A minimum of 6 months of leadership experience in a retail environment.

* Minimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.

* Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.

* Strong leadership and team-building skills with the ability to coach and motivate others.

* Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices

* High level of attention to detail, especially in cash handling and inventory management.

* Excellent customer service and interpersonal communication skills.

* Strong problem-solving and decision-making abilities.

* Ability to work independently and as part of a team in a high-volume, compliance-driven setting.

* Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.

* Multi-tasking with the ability to quickly pivot to other tasks

* Comfortable using technology and learning new tools to support operations and customer interactions.

* Strong time management and organizational skills.

* Strong de-escalation skills and the ability to redirect upset customers to result in a positive guest experience.

* Basic proficiency in mathematics and computer applications.

* The ability to maintain a solution-driven mindset when dealing with upset customers.

* Strong conflict resolution skills and the ability to handle high-stress situations.

* Ability to support store leadership by taking initiative and a proactive approach

* Ability to work across all stations within the store, based on business needs.

Even Better If You Have:

* Previous knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in-store orders, and conducting daily inventory counts and comprehensive inventory audits to maintain…